WhatsApp templates
Clinic and healthcare WhatsApp templates
Clinical updates the patient already booked are utility. A paid checkup package is marketing. Do not put diagnosis details or test values in the template body. WhatsApp is not the chart.
An appointment reminder can name the clinic, the doctor, and the time. It should not name the condition. A lab-report message can say the report is ready and link to a login. It should not say 'your cholesterol is high' in the template.
The annual checkup template is a promotion. Submit it as marketing, and do not send it on the heels of a lab result as if it were part of the report. Patients can tell, and reviewers can too.
Utility
Clinic appointment tomorrow
Utility WhatsApp reminder for a booked clinic visit, with doctor, time, and branch. No diagnosis in the body.
Open templateUtility
Lab report ready
Utility WhatsApp template that a lab report is ready to view after login. No test values or diagnosis in the message.
Open templateUtility
Prescription refill window
Utility WhatsApp note that a refill window is open for an existing prescription. The drug name stays off the message.
Open templateUtility
Vaccination due
Utility WhatsApp reminder that a scheduled vaccine dose is due, with the dose label and a booking link. No other products.
Open templateUtility
Clinic closed for a holiday
Utility WhatsApp notice that a clinic branch is closed on a holiday, sent to people with a visit that day, with the reopen time.
Open templateMarketing
Annual checkup package
Marketing WhatsApp template for an annual checkup package, with the price and what the page lists. Not sent with a lab result.
Open template