Mark360

Instagram channel

Instagram DMs, comments, and story mentions in the same inbox as WhatsApp

Connect a professional Instagram account with Meta login. An automation can start from a direct message, a comment on a new post, or a story mention.

  • Meta login
  • Keyword triggers
  • Included on the free plan
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Free plan, no credit card required. Built on the official WhatsApp Cloud API.

Comment to DM
A comment that says PRICE, a public reply that says Check your DMs, and a private DM with the price list and quick replies

WhatsApp

Example chat

VisitorComments PRICE on a post.

Mark360.aiSends the price list as a DM.

The Instagram screens

Empty states stay empty until the account is connected. Nothing on these shots is simulated customer data.

Pick the event, then the keywords

Incoming DMs, comments on new posts, or story mentions. Match any keyword or a list you type.

Keyword and DM preview
Mark360 Instagram trigger builder on a Post trigger with keywords PRICE, LINK, and MENU, a public reply, and a phone preview of the automated DM

Activity after you connect

Follower, reach, and automation numbers live on the Instagram analytics view once the account is linked.

Comment automation results
Comment automation results with comments matched, DMs sent, public replies, a DM open rate, and a keyword breakdown for PRICE, LINK, and MENU

  • The honest empty state

    Before Meta login, the inbox says Instagram is not connected. That is the screen a new workspace should see.

What connecting actually changes

You grant the permissions Meta asks for. Instagram then sits next to WhatsApp in the inbox. The Free plan includes Instagram automation. Scale, at $19/month billed quarterly, adds room for more triggers, seats, and campaigns.

This page does not claim a follower-growth number. Comment and story triggers start a conversation. They do not buy followers.

Connect, then write one trigger

  1. 01

    Use a professional account

    Meta login is for a professional Instagram account, not a personal one you cannot connect.

  2. 02

    Grant permissions

    The docs describe the connect as taking a few minutes. Previous Instagram app chats are not imported as a history you can search.

  3. 03

    Write one keyword

    Start with a comment keyword you already use in captions, such as a price or a city.

  4. 04

    Read the reply in the inbox

    The DM and your WhatsApp chats share assignment, mentions, and resolve.

Three-step setup
Three setup steps: pick the post or reel, set the comment keyword, then write the public reply and the private DM

Questions

The short version of what this page already says.

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Yes. Instagram automation is included at $0/month. Higher plans raise limits on triggers, bots, seats, and campaigns.

Yes. A trigger can listen for comments on new posts and send a DM when the keyword matches.

Yes. Mark360.ai has a Free plan at $0/month with no credit card required. Paid plans start with Scale at $19/month billed quarterly (list price $35/month). Scale+ is $99/month. WhatsApp messages are billed per message on top of the plan. Annual billing is 10% off.

Start free on Mark360.ai

Connect your WhatsApp number on the free plan and set up the first automation. Move to Scale at $19/month billed quarterly when you need more triggers, seats or campaigns.

Trusted by 100+ businesses. Free plan, no credit card.

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