Logistics
Shipping updates on WhatsApp, from the tools you already use
A buyer asks where the parcel is. Mark360.ai can send the update from a workflow when Shiprocket or Shopify moves the order, and a person can still answer in the same thread.
- Shiprocket in the catalog
- Order and delivery templates
- Shared inbox for exceptions
Free plan, no credit card required. Built on the official WhatsApp Cloud API.
Updates, not a tracking product of our own
Order confirmation
Shopify presets include an order confirmation. The message names the order. It should not add a coupon if you need it to stay utility.
Order confirmation
Mark360.aiWe received order 1042.
CustomerThanks.
Shipment
A Shopify shipment preset and Shiprocket are both in the catalog. The tracking link belongs in the template.
Shipment
Mark360.aiYour parcel has shipped. Here is the tracking link.
Out for delivery
Send this when the courier status changes, not on a fixed clock that ignores the scan.
Out for delivery
Mark360.aiOut for delivery today.
The exception
A failed delivery or an address question should land with a person, not another automated nudge.
Shared inbox
When the status changes
Start from the event that moves the parcel
The start node asks for an entry trigger. Shopify events are one of the types, next to a contact entering or leaving a group.
From picked up to delivered
The drawing shows the stages, then a rate-delivery step. The tracking link still belongs in the template you approve. A failed scan still needs a person.
Webhook events stay off until you save one
The webhook screen takes an endpoint and lists message and template events. Both are inactive until you enable them.
A failed delivery goes to the inbox
Filter by Unassigned, Mine, Pinned, or Resolved when the scan does not match what the buyer was told.
What is in the catalog
Shiprocket is the shipping connector. Shopify covers the store events. The full catalog is Google Sheets, Shopify, Razorpay, FlexyPe, Stripe, Twilio, SMTP, Shiprocket, Zoho CRM, GoKwik, Shopflo, Super Money.
Mark360.ai does not operate a courier network and does not publish a delivery-rate claim for parcels.
Connect the source of the status
01
Connect Shopify or Shiprocket
Use the integration that actually changes when the parcel moves.
02
Approve a utility template
Status, order id, and a link. Leave offers out if the message should stay utility.
03
Turn on the preset
Edit the wording, then publish the workflow.
04
Route the replies
“Where is my order?” still needs a person when the scan is wrong.
Yes, from Shopify shipment events or Shiprocket, using an approved WhatsApp template.
No. The courier still moves the parcel. Mark360.ai sends the message and keeps the reply in the inbox.
Yes. Mark360.ai has a Free plan at $0/month with no credit card required. Paid plans start with Scale at $19/month billed quarterly (list price $35/month). Scale+ is $99/month. WhatsApp messages are billed per message on top of the plan. Annual billing is 10% off.
Start free on Mark360.ai
Connect your WhatsApp number on the free plan and set up the first automation. Move to Scale at $19/month billed quarterly when you need more triggers, seats or campaigns.
Trusted by 100+ businesses. Free plan, no credit card.