WhatsApp broadcasts that reach every opted-in customer

A WhatsApp broadcast is one approved template sent as a private chat to people who opted in. Pick the template, choose a dynamic group, personalise the fields, and schedule. Mark360.ai shows delivery, reads and the cost of each message.

  • Approved templates with buttons
  • Dynamic groups by tag or field
  • Per-message cost in the ledger

Trusted by 100+ businesses. Official Meta Business Partner.

Campaign composer
Campaign composer aimed at VIP customers, scheduled for Friday at 6:00 PM, with name and offer personalization and a preview that says Hi Priya, your VIP offer is 20% off

Trusted by 100+ businesses. Mark360.ai is an Official Meta Business Partner.

WhatsApp has more than 3 billion monthly active users.
Mark Zuckerberg, Meta Q1 2025 earnings call, 30 April 2025. Source
Paid messaging on WhatsApp passed a $2 billion annual run rate in Q4 2025.
Meta Q4 2025 earnings call, January 2026. Source

A send you can explain afterwards

Write the message, choose people who opted in, and send it on the official API.

Build the template before you send

Marketing, utility and authentication templates with headers, variables, and quick reply, call, copy code or URL buttons.

Four steps, each one checked

Pick an approved template, choose contacts, map custom data, then schedule or send. A campaign cannot go out half-built.

Choose a template
Mark360 campaign wizard on the Choose Template step, with marketing templates including diwali_sale_2024 and summer_sale_announcement, and a message preview

Every send in one list

The campaign list is where scheduled and sent broadcasts live.

Campaigns list
Mark360 campaigns list showing scheduled, running, and completed broadcasts, with audience size and delivery, read, and reply counts

Delivery, read and failure

Track total messages, delivery rate, read rate and failure rate, with trend and hourly charts.

Campaign funnel
Campaign funnel from 12,480 sent to 11,902 delivered, 9,640 read, and 1,284 replies, with read rate and cost per reply

Broadcasts that are not a Channel

Offers

One template, personalised with a name or code, to an opted-in group.

Restocks

A dynamic group of people who asked to hear when a product returns.

Not a Channel

A broadcast is a private chat. A Channel is a public feed. This page is the private chat.

Send a broadcast

Template, audience, variables, then send or schedule.

  1. 1

    Create or pick a template

    Use the template builder or library, then submit it for Meta approval.

  2. 2

    Choose the audience

    Select a dynamic group built from tags, status or custom fields.

  3. 3

    Personalise

    Map custom data to the template variables.

  4. 4

    Schedule or send

    Send now or schedule, then track delivery, reads and failures.

Segment, schedule, and opt out
VIP segment filtered by tag and last order, a Friday 6:00 PM schedule, and an opt-out that stops future campaigns

Is a broadcast the same as a WhatsApp Channel?

No. A broadcast goes into each customer’s chat and can be personalised. A Channel is a one-way public feed people follow. Mark360.ai does not sell Channel followers. See the WhatsApp Channel page if that is the product you meant.

Platform broadcast versus the app’s broadcast list

The Business app only reaches people who saved your number.

Compared with the public alternative named in the column.
CapabilityMark360.ai broadcastWhatsApp Business app list
Who receives itAny opted-in contactOnly contacts who saved your number
List sizeGrows with your messaging tierCapped per list
PersonalisationVariables and custom fieldsNone
ButtonsQuick reply, URL, call, copy codeNo
AnalyticsDelivery, read, failure, costBasic ticks

Connects to the tools you already run

These connections are in the product catalog. Developers can also call the API and webhooks.

  • Shopify
  • Google Sheets
  • Razorpay
  • Zoho
  • Stripe
  • Twilio
  • Shiprocket
  • GoKwik
  • SMTP
  • Shopflo
  • FlexyPe
  • Super Money

Security and data

Official Meta APIs

WhatsApp and Instagram connect through Meta’s official APIs. Mark360.ai does not ask for your password.

Opt-in and opt-out

Campaigns go to people who opted in. An opt-out keyword removes a contact from future campaigns. An opt-in keyword can subscribe them again.

Private by default

Recipient numbers and private conversations stay in the account. Agent access is set per module.

India message totals

A marketing message is ₹0.94 and a utility message is ₹0.138. Those are Mark360.ai’s totals in India. This is arithmetic, not a revenue forecast. Meta publishes its own rate card.

Marketing
₹940.00
Utility
₹138.00

WhatsApp broadcast questions

Limits, Channels, price and blocking.

Talk to us

A WhatsApp broadcast is one message sent to many people, each receiving it as a private chat. On the WhatsApp Business Platform it must use a Meta-approved template and go to people who opted in.

Meta sets a daily limit on unique people you can message, which rises as your number keeps a good quality rating. Mark360.ai shows your current daily limit in the top bar.

No. A broadcast goes into each customer’s chat and can be personalised. A Channel is a one-way public feed. See /whatsapp-channel.

No. Mark360.ai does not sell followers. You can promote your Channel to opted-in contacts with a broadcast.

In India, a marketing message costs ₹0.94 and a utility message ₹0.138 on Mark360.ai. That is our total price. Rates differ by country and category. Meta publishes its own rate card at developers.facebook.com/docs/whatsapp/pricing.

Send only to opted-in contacts, keep templates relevant, and let people opt out. Mark360.ai removes anyone who sends an opt-out keyword from campaigns.

Yes. Mark360.ai has a Free plan at $0/month with no credit card required. Paid plans start with Scale at $19/month billed quarterly, and WhatsApp messages are billed per message on top.

Start free on Mark360.ai

Connect your WhatsApp number on the free plan and set up your first automation today. Upgrade only when you need more triggers, seats or campaigns.

Trusted by 100+ businesses. Free plan, no credit card.