Support
WhatsApp customer support software
Support chats land in one inbox. A bot or the general-support agent can answer first. People take over with round-robin, working hours and internal notes.
- Round-robin
- Working hours
- General support agent
Free plan, no credit card required. Built on the official WhatsApp Cloud API.
The queue, then a person
Assign the refund, leave an internal note
The drawing shows a refund request with a priority and an internal note. In the product, round-robin or a manual assign puts the chat on a person.
Unassigned, mine, pinned, resolved
Those filters are the daily view. A person takes the chat when the bot should stop.
A reply, then a feedback question
The drawing shows an in-transit reply and a how-was-your-support question. It is not a published response-time score. Mark360.ai does not staff a 24/7 phone line.
Create the support agent
The create form asks for a name, a description, and role instructions. The fields start empty. The general-support agent is one of the templates in the library.
A knowledge base, when you add one
The knowledge base list is empty until you create one. A knowledge bot can use that material after it exists.
What the inbox is built to do
The team inbox is the queue. New WhatsApp messages can go to an AI bot, rotate across agents with round-robin, or wait for a manual assign. Routing can follow team size and working hours. Agents filter by status, tag or assignee, mention a teammate, and mark a chat resolved or pending.
The general-support agent is one of the templates in the library, next to order tracking. A knowledge bot is available for teams that want answers drawn from their own material. The setup guide is in the docs under Conversations.
In the product
Bots with a timeout
Each bot belongs to a channel. Set how long it waits, and the message it sends if the customer goes quiet.
Unassigned
Mine
Resolved
- CCustomerWhere is my order?Unassigned
- LLeadCan we talk on Thursday?Mine
- GGuestWhat time is pickup?Resolved
Resolved, mine, unassigned
Those filters are the daily view. Pinned keeps the chats a lead agent must not lose.
Order tracking agent
A ready template for 'where is my order' before a human opens the thread.
Yes. One WhatsApp number feeds the shared inbox. Assignment rules and tags separate the queues.
Your bot can reply at any hour. Mark360.ai's own support desk is reached at [email protected]. We do not claim a staffed 24/7 phone line.
Yes. Mark360.ai has a Free plan at $0/month with no credit card required. Paid plans start with Scale at $19/month billed quarterly (list price $35/month). Scale+ is $99/month. WhatsApp messages are billed per message on top of the plan. Annual billing is 10% off.
Start free on Mark360.ai
Connect your WhatsApp number on the free plan and set up the first automation. Move to Scale at $19/month billed quarterly when you need more triggers, seats or campaigns.
Trusted by 100+ businesses. Free plan, no credit card.