Round-robin and team rules
Spread new chats across agents, keep expired chats away from bots, and set who can reply in which team.
One WhatsApp number, your whole team replying
A WhatsApp team inbox puts WhatsApp and Instagram conversations in one list. Assign them round-robin, control what each agent can see, and send an automatic reply after hours.
- Unassigned, Mine, Pinned, Resolved
- Per-agent module permissions
- Holiday mode and away replies
Trusted by 100+ businesses. Official Meta Business Partner.
Trusted by 100+ businesses. Mark360.ai is an Official Meta Business Partner.
WhatsApp has more than 3 billion monthly active users.
Companies that tried to contact a lead within an hour were nearly 7 times as likely to qualify it as those that waited longer.
The queue, not a shared phone
Assign a chat, decide who can see it, and cover the hours the shop is closed.
WhatsApp and Instagram together
Filter by Unassigned, Mine, Pinned and Resolved, and start a new chat from the same screen.
About 50 modules, per agent
Turn each module on or off per agent, including a separate View Unassigned Chats permission.
Working hours and away replies
Set open hours, breaks and holiday mode. Send a reply after hours or when nobody answers in N minutes.
Teams that share one number
Round-robin
New chats spread across agents instead of sitting on one phone.
Permissions
A new hire only sees the modules and unassigned chats you turn on.
After hours
Set the week’s hours, breaks and the reply that goes out when you are closed.
Share the number in four steps
Each person gets their own login. Nobody passes a phone around.
1
Set routing
Turn on round-robin so new chats spread across the team.
2
Set permissions
Switch on only the modules each agent needs, including View Unassigned Chats.
3
Set working hours
Add open hours, breaks and the away reply.
4
Reply together
Agents work from Unassigned and Mine. Resolved chats leave the queue.
Team inbox versus the WhatsApp Business app
The app is built for one phone. The inbox is built for a rota.
| Capability | Mark360.ai team inbox | WhatsApp Business app |
|---|---|---|
| Agents on one number | Multiple seats, by plan | Limited linked devices |
| Assignment | Round-robin and team rules | None |
| Permissions | Per module, per agent | None |
| Instagram DMs | Same inbox | Separate app |
| Automation | Bots, triggers, AI agents | Basic away and greeting messages |
Connects to the tools you already run
These connections are in the product catalog. Developers can also call the API and webhooks.
- Shopify
- Google Sheets
- Razorpay
- Zoho
- Stripe
- Twilio
Shiprocket
GoKwik
- SMTP
- Shopflo
- FlexyPe
- Super Money
Security and data
Official Meta APIs
WhatsApp and Instagram connect through Meta’s official APIs. Mark360.ai does not ask for your password.
Opt-in and opt-out
Campaigns go to people who opted in. An opt-out keyword removes a contact from future campaigns. An opt-in keyword can subscribe them again.
Private by default
Recipient numbers and private conversations stay in the account. Agent access is set per module.
Templates and next pages
A WhatsApp team inbox lets several people answer chats from one business number. In Mark360.ai each chat can be assigned, filtered and resolved, and every agent logs in with their own account.
It depends on your plan’s seat limit. Enterprise includes unlimited agents. Other plans include a set number, and you can buy more.
Yes. View Unassigned Chats is a separate permission, and each module can be switched on or off per agent.
Yes. Turn on round-robin assignment in Chat Behaviour settings so new chats spread across available agents.
Yes. Set working hours and an after-hours message. You can also send a reply if nobody answers within N minutes.
Yes, once you connect an Instagram Business account. Use the All, WhatsApp or Instagram tabs to filter.
Yes. Mark360.ai has a Free plan at $0/month with no credit card required. Paid plans start with Scale at $19/month billed quarterly, and WhatsApp messages are billed per message on top.
Start free on Mark360.ai
Connect your WhatsApp number on the free plan and set up your first automation today. Upgrade only when you need more triggers, seats or campaigns.
Trusted by 100+ businesses. Free plan, no credit card.