Utility template
Prescription refill window
Meta category: Utility
Utility templates confirm or update something the person already asked for: an order, a booking, an appointment, or a payment they owe on an existing invoice. A discount, a new product, or a 'while you are here' line moves the template into marketing.
The clinic already issued a prescription and is telling the patient the refill window that was part of that plan. It is utility if you do not name the drug or sell a package.
Template body
Hi {{1}}, the refill window for prescription {{2}} at {{3}} is open until {{4}}. Request it from the clinic page. The medicine name is on the prescription, not in this chat.Sample values
Submit these as the examples Meta reviews. Replace them with your own customer data only at send time.
| Variable | Sample |
|---|---|
| {{1}} | Meera |
| {{2}} | RX-1044 |
| {{3}} | Northwind Clinic |
| {{4}} | 28 Oct |
Buttons
Request refill
Website link
https://northwind.example/rx/{{1}}
Sample: https://northwind.example/rx/RX-1044
When to use it
Send this only for a prescription that has refills left, before the window in {{4}} closes. Patients who finished the course should not get it. The page, not the chat, shows the drug and the dose.
If a clinician needs to review before the refill, the button should start that request, not promise the medicine will be handed over. Match the button label to what the page does.
Tips for getting it approved
- No drug names, doses, or conditions in the body or samples.
- No delivery-fee discount or pharmacy ad.
- The date in {{4}} has to be the real end of that refill window.
Frequently asked questions
Can a pharmacy send this?
Yes, if the pharmacy is fulfilling a prescription the patient already has and the message stays this narrow. A shop-wide offer is marketing.
What if the prescription has expired?
Do not send this template. Ask them to book a review. An expired prescription is not an open window.