WhatsApp templates
Travel WhatsApp templates
Once a guest has a PNR or a hotel confirmation, the updates about that trip are utility. A monsoon package for people who have not booked is marketing, even if they browsed the site.
Travel templates fail approval when the body tries to cover a flight, a hotel, and a sale at once. Split them. Check-in opens at a known time. A delay is a fact about the booked flight. A pre-arrival note tells the guest how to reach the property.
Keep the itinerary template to dates and place names. Visa advice and 'upgrade your room for Rs 2,000' are different messages and should not ride along.
Utility
Trip booking confirmed
Utility WhatsApp template confirming a trip booking with the reference, the stay or route, and the dates. No upgrade pitch.
Open templateUtility
Web check-in is open
Utility WhatsApp template telling a passenger that web check-in is open, with the flight, the route, and the close time.
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Hotel pre-arrival
Utility WhatsApp note before a hotel stay, with the property, the check-in time, and how to reach the desk. No room upsell.
Open templateUtility
Flight delay
Utility WhatsApp template for a delayed flight, with the flight number, the old departure, and where to read the new time.
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Day-wise itinerary
Utility WhatsApp template that shares the day-wise plan for a booked trip, with the first day and a link to the rest.
Open templateMarketing
Monsoon package
Marketing WhatsApp template for an off-season monsoon package, with the destination, the lead price, and the travel window.
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