WhatsApp templates
Restaurant WhatsApp templates
A reserved table and a ready pickup order are utility. The weekend thali and the festive menu are marketing. Restaurants get rejected when the reservation reminder ends with 'also try our new platter'.
Put the party size, the time, and the outlet in variables. A guest with a booking for four at 8:30 does not need a broadcast that could apply to anyone. The waitlist template should only go to the phone that joined the list, and only when a table is actually free.
Festival menus change every year. Write the offer with an end date in a variable so you are not stuck with 'this Diwali' inside an approved template next March.
Utility
Table booked
Utility WhatsApp confirmation for a reserved table, with outlet, time, party size, and a change link. No menu pitch.
Open templateUtility
Table in two hours
Utility WhatsApp reminder a couple of hours before a reserved table, with time, outlet, and a running-late reply.
Open templateUtility
Pickup order ready
Utility WhatsApp template telling a guest their pickup order is ready, with the order number, the counter, and how long you will hold it.
Open templateUtility
Waitlist table ready
Utility WhatsApp template for a waitlist guest whose table is ready, with the outlet and the minutes they have to claim it.
Open templateMarketing
Weekend thali
Marketing WhatsApp template for a weekend thali, with the days, the price, and the outlet. Includes a decline reply.
Open templateMarketing
Festive tasting menu
Marketing WhatsApp template for a festive tasting menu, with the festival name, the price, and the last night it runs.
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