Utility template
Table booked
Meta category: Utility
Utility templates confirm or update something the person already asked for: an order, a booking, an appointment, or a payment they owe on an existing invoice. A discount, a new product, or a 'while you are here' line moves the template into marketing.
The guest just reserved a table. Confirming the outlet, the time, and the party size is utility. A dish promotion does not belong on it.
Template body
Hi {{1}}, your table at {{2}} is booked for {{3}}, party of {{4}}. We hold it for 15 minutes past the time. Tell us if the count changes.Sample values
Submit these as the examples Meta reviews. Replace them with your own customer data only at send time.
| Variable | Sample |
|---|---|
| {{1}} | Kabir |
| {{2}} | Anar, Colaba |
| {{3}} | Sat 8:30 pm |
| {{4}} | 4 |
Buttons
Change booking
Website link
https://anar.example/r/{{1}}
Sample: https://anar.example/r/KB-441
When to use it
Send it as soon as the reservation is stored, to the number that booked. The 15-minute hold has to be the rule that outlet uses. If Colaba holds tables for 10 minutes and Bandra holds them for 20, pass the rule on the booking page and remove the number from the body before you submit a chain-wide template.
Allergies and high chairs can be collected on the booking page. Do not ask for them in a template you send for every table, including the ones that do not need them.
Tips for getting it approved
- Party size as a number, outlet as a real-looking name.
- No 'try the chef's special' sentence.
- The change link should open this reservation.
Frequently asked questions
Can I attach the menu?
Not on the confirmation. Guests who want the menu will ask, or you can put a link on the booking page. A featured dish makes this marketing.
What if the booking is waitlist-only?
Do not use this template. It says the table is booked. The waitlist template is the honest one until a table is free.